Your Privacy Choices

As detailed in our Privacy Policy, we collect your personal data from your interactions with our website, including through the use of cookies and similar technologies. This information may be shared with third parties, including advertising partners. We do this to show you ads on other websites that are more relevant to your interests and for other purposes detailed in our Privacy Policy.

We understand that sharing personal data for targeted advertising purposes based on your browsing may be considered a "sale," "sharing," or "targeted advertising" under the privacy laws of some U.S. states. Depending on where you live, you may have the right to opt out of these activities. If you wish to exercise this right, please follow the instructions below.

If you visit our website after enabling the Global Privacy Control opt-out setting, depending on where you live, we will consider this as a request to opt out of activities that may be considered "selling" or "sharing" personal information or any other use that may be considered targeted advertising, for the device and browser you used to access our site.

Order and customization

Can I order multiple customized items in a single order?
Yes, you can order as many items as you like. Each item will be customized individually.
Can I add a logo or image on my item?
Depending on the item, some graphic customizations are possible. Contact us to check options.
What materials do you use for customized items?
We use only high-quality materials suitable for personalized gifts, safe for everyday use.

Shipping and tracking

Do you ship worldwide?
Yes! We ship to most countries. Shipping is free for orders over €50 in France and €75 internationally.
What are processing and delivery times?
Preparation: 1–7 working days. Carrier delivery time is additional and depends on your destination and shipping method.
How can I know if my order has shipped?
You will receive an email with tracking number once your order leaves our workshop.

Cancellation and returns

Can I cancel my order?
You can cancel within 24 hours of purchase. After that, orders cannot be canceled as each item is personalized and production may have started.
What if my item is damaged on arrival?
Contact us immediately. We will find a solution, whether replacement or refund.

Gifts and special options

Can I add a gift message?
Yes! We can include a personalized gift message with your order. Just indicate it at checkout.
Do you offer gift cards?
Yes, we offer gift cards you can send directly to your loved ones.
Are your items reusable or durable?
Absolutely! Each product is designed to last and be enjoyed for a long time.

Taxes and fees

Do you charge VAT?
Yes, we collect VAT from all EU countries according to EU law.
Can customs fees apply?
For non-EU countries, local taxes or customs fees may apply and are the buyer's responsibility.

Manufacturing tracking

Can I track the making of my item?
Although we do not offer live tracking of production, we guarantee each order is handmade in our Grenoble workshop.